We try to return the hearing protector within five working days after receiving it. If we have to make a new one, the normal delivery time of 10 - 15 working days applies.

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We cannot repair a torn hearing protector made from silicone material. It will be necessary to have new moulds made of your auditory canal to order a new hearing protector. This also applies to Biopact hearing protectors whose flexible ring has come off or has torn.

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Yes, you can. Filters can be changed free of charge up to two weeks after the purchase. Please contact your hearing specialist or our staff at the Customer Service Department.

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